Frequently Asked Questions: Q&A
Q: What areas do you serve?
A: I serve clients throughout the North Shore and surrounding communities. If you’re nearby, feel free to reach out and we’ll see if it’s a good fit.
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Q: What services do you offer?
A: My primary focus is dependable weekday midday dog walking. I also offer cat visits and pet sitting, depending on availability.
Q: What are your rates?
A:
• 30-minute walk – $25
• 60-minute walk – $45
Please note: Additional dogs (same household): +$5 per dog
Rates for cat visits and pet sitting are listed on the Services page.
Q: What are your business hours?
A: My regular dog walking hours are Monday–Friday between 9am and 3pm. All walks begin before 3pm. Availability for other services may vary.
Q: How do I get started?
A: You can reach out by text, phone, or email. You can also use any of the contact buttons on the website (Book Now, Request a Meet-and-Greet, etc.). I’ll respond and we’ll schedule a meet-and-greet to see if it’s a good fit.
Q: Do you require a meet-and-greet?
A: Yes. I require a meet-and-greet before starting any new service. It helps ensure everyone feels comfortable and that expectations are clear from the beginning.
Q: What happens during the meet-and-greet?
A: We’ll go over your dog’s routine, temperament, leash behavior, home access, and any specific instructions. I’ll take time to get to know your dog and make sure everyone feels comfortable. It’s a chance for you to ask questions and for us to make sure expectations are clear before we begin.
Q: What do you need from me before we begin?
A: Before starting, I’ll collect some basic information about you, your home, and your pet. This includes your contact details, your dog’s age and breed, veterinarian information, home access instructions (key, door code, etc.), and any behavioral notes or special routines.
For dog walking, I’ll also confirm leash and gear location, parking expectations, trash location for waste, treat preferences or sensitivities, and any commands your dog knows.
For pet sitting, I’ll gather feeding instructions, medication details, and any additional care information.
If you have indoor cameras, I simply ask that you let me know their locations in advance.
Q: How do I confirm my booking?
A: Dates are penciled in once we agree on the service.
For dog walking, payment is due by the end of the week (usually by Friday).
For pet sitting, dates are officially confirmed once payment is received.
Q: How does payment work?
A: For regular dog walks, payment is due by the end of each week (typically by Friday). I do not usually send invoices and ask clients to pay proactively.
For pet sitting, payment is required in advance to confirm your dates.
I accept Venmo (preferred) or cash.
Q: What is your cancellation policy?
A: For dog walks, I require at least 12 hours’ notice to cancel a scheduled walk. Cancellations made within 12 hours of the scheduled start time will be charged in full.
For example, if your walk is scheduled for 10am, cancellation must be made before 10pm the night before.
Cancellation policies for pet sitting and other services are outlined on the Policies page.
Please notify me by text or phone call.
Q: Will my dog be walked with other dogs?
A: Some dogs are walked individually, while others may be paired with a compatible dog when appropriate. I walk a maximum of four dogs at a time. Any pairing or group walk is done thoughtfully and based on temperament, safety, and owner approval.
Q: Do you provide updates?
A: Yes. After each walk, I send a text message and photo so you know your dog was cared for.
Q: Can I book recurring walks?
A: Yes. Many clients book consistent weekday walks. I prioritize recurring clients to maintain a steady routine for the dogs in my care.
Q: What if my schedule changes?
A: If your schedule changes, please let me know as early as possible. I’ll do my best to accommodate adjustments when I can. Cancellations are subject to the notice requirements outlined in the Cancellation Policy.
Q: How soon can we start?
A: Once we’ve completed the meet-and-greet and confirmed availability, we can sometimes begin as soon as the next day. In most cases, we’re able to start within a week.
Q: What if my dog has behavioral quirks or special needs?
A: Please let me know about any behavioral tendencies, sensitivities, or special routines during the meet-and-greet. Clear communication helps ensure safe and successful walks.
Q: What equipment should I provide?
A: Please provide a secure collar or harness, leash, and any gear your dog regularly uses (such as jackets, treats, or poop bags). I’ll confirm details during the meet-and-greet.
Q: Where will waste be disposed of?
A: I’ll dispose of waste in your designated outdoor trash location. Please let me know where that is during the meet-and-greet.
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Q: What happens in extreme or severe weather?
A: Your dog’s safety always comes first. In extreme heat, cold, or severe weather, walks may be shortened or modified depending on the conditions and your dog’s temperament.
In cases of significant snow, ice, or unsafe road conditions, I will assess the situation carefully. In most cases, I will still come as scheduled. If conditions may cause delays or cancellations, I will send a text update the morning of the scheduled walk.
Walks are only canceled if conditions are truly unsafe. If I cancel due to safety concerns, you will not be charged.
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Q: Will I receive updates after each walk?
A: Yes. I send a text update after each walk, typically before I leave your driveway.
Updates include a brief summary of how the walk went and bathroom activity. I also include at least one photo from the walk.
If I notice anything unusual (changes in behavior, stool, appetite, etc.), I will let you know.
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Q: Are you insured?
A: Yes. I am insured through Pet Care Insurance.
Your pet’s safety is always my priority. In the event of an emergency, I will contact you immediately and transport your pet to your preferred veterinarian if needed.
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Q: Can you administer medications?
A: Yes. I am comfortable administering oral medications, topical medications, and injections (such as insulin).
Please show me how you administer the medication during our meet and greet so I can follow your pet’s normal routine.
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Q: What are my responsibilities as a client during winter weather?
A: Please ensure that walkways, driveways, and access points to your home are reasonably cleared of snow and ice prior to scheduled services.
This helps ensure safe access to your home and allows walks to take place as scheduled.
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